Lucy AI
Features
How It Works
Industries
Pricing
Use Cases
Voice & Chat
Bookings
Take reservations, calls, and slot availability
Aftercare
Post-sale follow-ups and defect triage
Live Availability
Real-time stock and table-slot lookups
Appointment Reminders
Chase repeat appointments and confirm attendance
General Enquiries
Triage front-desk questions 24/7
Email
Email Triage
Reply from your KB, forward, or check availability
Social
Social DMs
Instagram, Facebook, and WhatsApp inbound
Knowledge Base
Knowledge Base
Menus, hours, and policies, answered by source
USE CASES
Pick what Lucy
would handle for you.
Hover any row · or hear Lucy AI on your business in 60 seconds
CONFIRMED
Fri 8:00 pm
Party of 4 · window
Reference 24-D8F
Lucy AI live · 0:38
9:42
"Table for four, Friday?"
Got it. 7:30 or 8:00?
Window or main room?
"8 pm. Window."
Booked. Reference 24-D8F.
DEFECT REPORT
Ticket #4181
00:00:14 · auto-triaged
Address
14 Maple Crescent, Flat 3B
Issue
Boiler knocking, no hot water
Photos
+ 2 attached
Severity
HIGH
Engineer
Dan H · Sat 10:00
Customer notified
SMS sent · 11:47
Awaiting engineer acknowledgement
"Have you got the espresso machine?"
CHECKED · 0.6 s
12 in stock.
Sage Barista Express · £549 · ready to ship
Plus 3 in the Hove store · last delivered Tue
LIVE FROM YOUR INVENTORY · NOT A CACHE
TOMORROW · WED 12 MAY
12 appointments · 9 confirmed · 3 chasing
auto
09:00 · MR. PATEL · CONFIRMED
SMS sent 18:00 · replied "YES" 19:14
10:30 · MS. WONG · SMS RE-SENT · +5 min
"Hi Annie, confirming your hygienist slot at 10:30…"
14:00 · MR. SINGH · VOICE CALLBACK QUEUED
No SMS reply by 08:00 · dialling now
If unreachable, Lucy AI will offer the slot to the waitlist
Lucy
· trained on your site
"Are you open Sunday?"
Yes. 10am to 4pm.
Last orders 3:30. Want me to book?
"Do you take dogs?"
In the garden room, yes.
Water bowl on request.
source · faq.md · 0.4 s
Re: Friday 7pm. Table for 6?
Drafting…
TO
rachel.k@gmail.com
"Hi, do you have a table for 6 on
Friday at 7pm? It's for a birthday."
Rachel, 14:02
Hi Rachel,
Yes, one table for six at 7pm on
Friday is open. I've put it on a
tentative hold under your name.
Confirm by 5pm Thursday?
Lucy AI, on behalf of The Cocktail Room
AUTO-REPLY · 0.6 s
Read inbox
Identified booking
Checked Collins
Fri 7pm available
Held provisional
#BR-2148
Reply queued
WhatsApp
21:14
"Wait was 40 mins.
Drinks were warm."
Sorry to hear that.
Quick details so I can
route this to the manager.
CASE OPENED · #2148
@thecocktailroom
"Do you do private
hire for a wedding
in September?"
Yes, both rooms.
Sept dates open: 6th,
13th, 27th. Want me to
send the brochure?
Lucy AI is replying as @thecocktailroom
f
VENUE HOURS
Open until 2 am
Last orders 1:30 am
source · hours.md
"What's in your Old Fashioned?"
ANSWERED · 0.4 s
Old Fashioned
House recipe · 50 ml · served on the rocks
Buffalo Trace bourbon
50 ml
Demerara syrup
5 ml
Angostura bitters
2 dashes
Orange peel
garnish
source · house-cocktails.pdf · 0.4 s
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Features
How It Works
Industries
Pricing
Use Cases
CONFIRMED
Fri 8:00 pm
Party of 4 · window
Reference 24-D8F
Lucy AI live · 0:38
9:42
"Table for four, Friday?"
Got it. 7:30 or 8:00?
Window or main room?
"8 pm. Window."
Booked. Reference 24-D8F.
Bookings
Take reservations, calls, and slot availability
DEFECT REPORT
Ticket #4181
00:00:14 · auto-triaged
Address
14 Maple Crescent, Flat 3B
Issue
Boiler knocking, no hot water
Photos
+ 2 attached
Severity
HIGH
Engineer
Dan H · Sat 10:00
Customer notified
SMS sent · 11:47
Awaiting engineer acknowledgement
Aftercare
Post-sale follow-ups and defect triage
"Have you got the espresso machine?"
CHECKED · 0.6 s
12 in stock.
Sage Barista Express · £549 · ready to ship
Plus 3 in the Hove store · last delivered Tue
LIVE FROM YOUR INVENTORY · NOT A CACHE
Live Availability
Real-time stock and table-slot lookups
TOMORROW · WED 12 MAY
12 appointments · 9 confirmed · 3 chasing
auto
09:00 · MR. PATEL · CONFIRMED
SMS sent 18:00 · replied "YES" 19:14
10:30 · MS. WONG · SMS RE-SENT · +5 min
"Hi Annie, confirming your hygienist slot at 10:30…"
14:00 · MR. SINGH · VOICE CALLBACK QUEUED
No SMS reply by 08:00 · dialling now
If unreachable, Lucy AI will offer the slot to the waitlist
Appointment Reminders
Chase repeat appointments and confirm attendance
Lucy
· trained on your site
"Are you open Sunday?"
Yes. 10am to 4pm.
Last orders 3:30. Want me to book?
"Do you take dogs?"
In the garden room, yes.
Water bowl on request.
source · faq.md · 0.4 s
General Enquiries
Triage front-desk questions 24/7
Re: Friday 7pm. Table for 6?
Drafting…
TO
rachel.k@gmail.com
"Hi, do you have a table for 6 on
Friday at 7pm? It's for a birthday."
Rachel, 14:02
Hi Rachel,
Yes, one table for six at 7pm on
Friday is open. I've put it on a
tentative hold under your name.
Confirm by 5pm Thursday?
Lucy AI, on behalf of The Cocktail Room
AUTO-REPLY · 0.6 s
Read inbox
Identified booking
Checked Collins
Fri 7pm available
Held provisional
#BR-2148
Reply queued
Email Triage
Reply from your KB, forward, or check availability
WhatsApp
21:14
"Wait was 40 mins.
Drinks were warm."
Sorry to hear that.
Quick details so I can
route this to the manager.
CASE OPENED · #2148
@thecocktailroom
"Do you do private
hire for a wedding
in September?"
Yes, both rooms.
Sept dates open: 6th,
13th, 27th. Want me to
send the brochure?
Lucy AI is replying as @thecocktailroom
f
Social DMs
Instagram, Facebook, and WhatsApp inbound
VENUE HOURS
Open until 2 am
Last orders 1:30 am
source · hours.md
"What's in your Old Fashioned?"
ANSWERED · 0.4 s
Old Fashioned
House recipe · 50 ml · served on the rocks
Buffalo Trace bourbon
50 ml
Demerara syrup
5 ml
Angostura bitters
2 dashes
Orange peel
garnish
source · house-cocktails.pdf · 0.4 s
Knowledge Base
Menus, hours, and policies, answered by source
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