The problem
The inbox is a queue with no order. Bookings, FAQs, complaints, supplier questions, and one-line "do you do private hire?" enquiries land in the same place, and someone has to read every line before deciding what to do. By the time they get to the booking, the slot's gone; by the time they get to the complaint, it's escalated.
How Lucy AI helps
Lucy AI reads each email and classifies the intent. FAQs get an answer drafted from your knowledge base, with the source cited. Booking enquiries trigger a calendar check against your reservation system, and the AI agent writes back with available slots and a tentative hold. Anything the AI agent can't answer with confidence goes to the right team with the conversation summarised at the top, so the human starts in context rather than from cold.