Use Case

Appointment reminders that don't take half a day.

Lucy AI texts every patient or client before their slot, calls the unconfirmed ones, and reschedules the no-shows, in your brand's voice. Your receptionists stop chasing diaries and start serving the people in front of them.

TOMORROW · WED 12 MAY 12 appointments · 9 confirmed · 3 chasing auto 09:00 · MR. PATEL · CONFIRMED SMS sent 18:00 · replied "YES" 19:14 10:30 · MS. WONG · SMS RE-SENT · +5 min "Hi Annie, confirming your hygienist slot at 10:30…" 14:00 · MR. SINGH · VOICE CALLBACK QUEUED No SMS reply by 08:00 · dialling now If unreachable, Lucy AI will offer the slot to the waitlist
Dental receptionist greeting a patient at the front desk.

The problem

Confirming next week's appointments is hours of receptionist time every week: ringing every name on the list, leaving voicemails, ringing them again the day before. Half don't answer. The ones who don't confirm don't all show. The chairs sit empty.

How Lucy AI helps

Lucy AI reads tomorrow's diary from your booking system and texts every patient at the right hour, in your voice, with the slot and a one-tap reply to confirm, cancel, or reschedule. The AI agent voice-calls the ones who haven't replied by morning, rebooks the cancellations into open slots, and hands the team a clean diary by start of business. No staff rota change required.

Hear it happen, sample call
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Try it free

Spin up a Lucy AI demo in under a minute and watch voice and chat agents answer customer questions using knowledge trained from your website. Add product, policy, or business documents to the knowledge base and Lucy AI handles even more queries.

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