The problem
Aftercare calls are mostly information-gathering: which property, what's broken, when's it convenient. That's expensive admin time when your team should be on site. Customers wait on hold for a triage that a script can do.
Use Case
Post-sale care, without the queue.
Lucy AI handles aftercare follow-ups, defect reports, and warranty queries: gathering the right details, raising tickets in your system, and routing the urgent ones to a human while the AI agent handles the rest end-to-end.
How Lucy AI helps
Lucy AI walks the customer through the defect form, captures photos via SMS link, geo-tags the address, checks warranty status, and books the engineer slot, all from a single call. Edge cases (escalations, contract disputes) get warm-transferred to the right person with a full transcript.
Hear it happen, sample call
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Try it free
Spin up a Lucy AI demo in under a minute and watch voice and chat agents answer customer questions using knowledge trained from your website. Add product, policy, or business documents to the knowledge base and Lucy AI handles even more queries.