Instagram, X, Facebook, WhatsApp. Lucy AI answers in your brand voice, captures the booking or the complaint with structured detail, and warm-transfers to the right person with a full transcript when a human is needed.
Customers don't ring at 9pm. They DM. The wedding-hire question, the "your delivery never arrived" complaint, the "is the kitchen still open" check. Replies come hours later, if at all, and the team scrolling through Instagram on a phone misses things in plain sight. By the time someone replies, the moment has gone.
Lucy AI is a single agent across Instagram, Facebook, and WhatsApp. The AI agent answers the obvious questions instantly using your knowledge base, captures complaints with the details a manager actually needs (when, where, what was ordered), and walks staff through equipment troubleshooting so a £3k engineer call-out doesn't get raised for a tripped breaker. Anything sensitive routes to a human with the conversation already in context.
Spin up a Lucy AI demo in under a minute and watch voice and chat agents answer customer questions using knowledge trained from your website. Add product, policy, or business documents to the knowledge base and Lucy AI handles even more queries.