"Have you got it in stock?" "Is there a table for four at 7?" Lucy AI checks your live system and answers immediately, and offers the next-best alternative when the answer's no, instead of leaving the customer hanging.
Availability questions are time-sensitive: by the time a callback comes back, the slot's gone or the customer's already in a competitor's queue. Front-desk staff get pulled away from their actual jobs to check stock levels or table plans for callers.
Lucy AI connects to your inventory, reservation, or scheduling system and reads the answer aloud while still on the call. If the requested item or slot isn't available, the AI agent will suggest the closest match: same stock in the next size up, or a table 30 minutes either side. Confirmed bookings drop straight in.
Spin up a Lucy AI demo in under a minute and watch voice and chat agents answer customer questions using knowledge trained from your website. Add product, policy, or business documents to the knowledge base and Lucy AI handles even more queries.