The problem
Most "what time do you close?" calls have an answer on your website. But customers ring instead, or DM, or stop a server mid-shift. The same goes for what's in the house Old Fashioned, what's gluten-free on the menu, whether you take dogs in the garden room. The answers exist; the problem is they live in PDFs, on paper, in someone's head, never in the customer's hand at the moment they ask.
How Lucy AI helps
You upload your menus, drink lists, opening hours, and policies into one place. Lucy AI reads them, builds a knowledge base, and uses it to answer voice calls, web-chat, and DMs in seconds with the source named ("from house-cocktails.pdf"). When the menu changes, you update one document; every channel speaks the same answer the next minute. Allergen and refund questions still escalate to a human, by design.