Use case · Research
Research done before you ask twice.
Ask a question that needs digging into. Research goes and finds out, checks it with the specialist who owns that area, and comes back with the answer and where it came from.
The problem
The answer is an hour of tabs away.
Every real question starts with an hour of reading. You do not have the hour, so you make the call on a hunch and hope it was the right one.
What Lucy does
Someone else does the reading.
Research goes and finds out. If the question touches money it checks with Finance. If it touches a customer it checks with Sales. You get the answer, the reasoning, and the sources sitting underneath it.