Use case · Customers
Every enquiry answered.
Customers answers the question, checks the details with whichever specialist owns them, and only brings you in when a person is genuinely needed.
The problem
The same questions, all day long.
Most enquiries are the same handful of questions. Answering one is easy. Answering all of them, every day, while doing the job you are actually paid for, is not.
What Lucy does
Answered properly, not deflected.
Customers answers from what your business actually knows. When it needs a price it asks Sales. When it needs an order status it asks Operations. Anything that genuinely needs you is handed over with the whole history attached.